Refund policy

Return & Refund Policy

We want you to be happy with your order. If something is wrong, contact us at support@nibwood.com and we will help.

Return Window
You may request a return within 14 days of delivery.

Return Eligibility
To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging when possible. Returns must be approved before being sent back.

How to Start a Return
To request a return, email support@nibwood.com with your order number, name, and reason for return. If your return is approved, we will provide return instructions.

Please do not send items back to the address on the package unless we specifically instruct you to do so. Unapproved returns may not be accepted or refunded.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at support@nibwood.com with your order number and clear photos of the issue. If approved, we will offer a replacement, store credit, or refund depending on the situation.

Natural Material Variation
Some Nibwood products use natural materials such as hardwood and brass. Small variations in wood grain, tone, texture, and finish are normal and are not considered defects. Product colors may also appear slightly different depending on lighting, photography, and screen settings.

Refunds
Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or sent to our supplier for fulfillment.

Non-Returnable Items
Gift cards, final sale items, and personalized or customized products, if offered, cannot be returned unless they arrive damaged, defective, or incorrect.

Refused or Undeliverable Packages
If an order is refused, returned due to an incorrect address, or undeliverable, we may deduct return shipping costs or supplier fees from any refund where permitted.